CLR Solutions has cleaned, tested, updated, factory reset, and found this Jabra Evolve 40 UC Stereo to be in good working condition. The firmware has been updated to 4.1.0, and the unit has passive noise cancellation. There may be some faint scratches or scuff marks, but it is in otherwise great cosmetic condition. This listing includes the headset and the USB remote control. The following are NOT included: instruction manual, original packaging, Evolve pouch, or any other accessories. It comes with a 30-day warranty. Because this is a multiple quantity listing, the item received may appear different, but will only be in similar or better condition than the one pictured.