CLR Solutions has cleaned, tested, and found this IPEVO Ziggi-HD Plus to be in good working condition. There are some minor scratches and/or scuff marks, but it is in otherwise great cosmetic condition. This listing includes the webcam and Velcro strap. The following are NOT included: instruction manual, software/drivers, anti-glare shield, or any other accessories. It comes with a 30-day warranty. Because this is a multiple quantity listing, the item received may appear different, but will only be in similar or better condition than the one pictured.