CLR Solutions has inspected this Audiocodes 420HD and found it in new open box condition. There may be writing in permanent black marker on the outside of the box. The AC adapter is missing. The package contains documentation, stand, Ethernet cable, and handset with cord. It comes with a 30-day warranty. Because this is a multiple quantity listing, the item received may appear different, but will only be in similar or better condition than the one pictured.